Case to Wear Return Policy
At Case to Wear we want you to be happy with every purchase you make from us. We pride ourselves on the high quality of our products and our customer service. We carefully selected our product before sending out. In the unlikely event that your item is incorrect, faulty or damaged on arrival. The requirement you need before return the items:
- Case to Wear must be notified within 3 working days via email address provided below. Claims outside this period will not be accepted.
- If we send wrong item to you or the item you received has defective problem, then you can return it to us within 7 days and the item must be in original condition when returning to us. We will be responsible for the returning shipping fee.
- Any products returned, we will examine the item, check the problem, then we will ship the correct items back to you without extra charge. If we find no fault with the item(s) then no refund will be issued and we reserve the right to charge a 20% handling fee, or minimum of RM15 whichever is greater, plus recover any delivery charges incurred. If an item is faulty, we reserve the right to repair or replace. If this is not possible, a credit will be issued.
When returning an item, please ensure you contact us via email address provided below. Please exercise reasonable care and suitable cover when returning items as we are not responsible if the item is lost or damaged in the return post. If your item doesn’t arrive back to us we can not refund you.
How to Return
If you would like to return your item, first, please contact us at: firstname.lastname@example.org
Please include in your email:
- Your name
- Your order number
- Your reason for return
- If you would like a refund or exchange
Once received we will endeavor to get back to you within 24hrs (Monday to Friday)